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TechZach

REFUND POLICY

Techzach’s refund policy will be nil if;

  • You have selected a unique package
  • The main concept for the design has been approved.
  • You’ve asked for changes.
  • The cancellation was made for reasons unrelated to the business.
  • For the past two weeks, the company has not been contacted.
  • The company’s policies, or policies, were broken.
  • For the same project, another company or designer has been approached.
  • There isn’t enough detail in the creative brief.
  • The company is going out of business or changing its name.
  • Under no circumstances will a refund be given for reasons such as “change of mind,” “disagreement with a partner,” or other non-service-related reasons.
  • If a client purchases a service bundle and is dissatisfied with one of the services, the refund will be applied solely to that item and not to the entire bundle.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • The client will not be entitled to any refunds after 15 days, from the date of purchase.
  • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
  • In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Techzach will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
  • Refund requests will not be entertained once the logo/website designs are approved.
  • A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.

Note: Techzach holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Techzach. The company will be the rightful owner of the designs.

CLAIM YOUR REFUND

To have your refund, follow the following steps:

You can claim your refund by:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Techzach, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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